IMPORTANT :

These terms and conditions are applicable between GOURMET ODYSSEY and you when you place an order through www.gourmetodyssey.com. By placing an order you therefore agree to these terms and conditions. It is advised to read and keep a copy of this document (for example by printing it). GOURMET ODYSSEY also keeps a copy on file and will guarantee access to it for a 10 year period after the date of your order.

CUSTOMER SERVICE:

Should you need to contact our customer service department, you can do so:

BY MAIL GOURMET ODYSSEY Service Client 2 Rue Dautancourt 75017 PARIS FRANCE

BY PHONE Monday to Friday from 09:00 to 18:00 (French time) +33 (0)1 46 27 05 92 (French number)

BY EMAIL Contact

US :

GOURMET ODYSSEY is a French limited company, with its registered office located at 2 Rue Dautancourt, 75017 PARIS, FRANCE, registered in PARIS (France), company n° 517 647 657, VAT n° FR46 517 647 657, hereinafter referred to as “GOURMET ODYSSEY”, “us”, “we” or “our”

YOU :

YOU are 18 years old or more, legally entitled to enter into a contract, having placed an order online at www.gourmetodyssey.com for the products and services provided by GOURMET ODYSSEY, hereinafter referred to as “you” or “your” 

UNDER 18 PROTECTION :

Under article L3342-1 of the French Public Health Code, it is forbidden to sell products containing alcohol to people under the age of 18. When you place an order with us, you acknowledge that you are 18 or older and you agree to provide GOURMET ODYSSEY with official evidence of your age, should you be required to do so. GOURMET ODYSSEY is committed to uphold both their legal and social obligations and will check your age in the event of any doubt. In the event that it appears that you are under 18 when you place the order, GOURMET ODYSSEY will be legally allowed and obliged to cancel your order.

CONTRACT CREATION AND ELECTRONIC CONTRACTING :

When you place an order on our website www.gourmetodyssey.com you will have the opportunity to :

• Check the details of your order (the product you have chosen, the quantity, the Experience Days, the payment, delivery, gift-wrapping options, the price etc); and
• Correct any mistakes you may have made ;

Once you have checked your order and corrected any mistakes, you will be directed to a page summarizing your order, and you will be asked to confirm your order. By pressing the « confirm » button, the contract between you and us is completed and final.

We will send you a confirmation email so that you can be sure that your order is registered by us. It is also possible to conclude the contract by email in some particular cases. In such event the present terms and conditions will apply in addition to any particular terms agreed by you and us in writing.

GOURMET ODYSSEY may cancel an order without liability in case of an obvious mistake on the price indicated on the website (price clearly too low), as well as in case of force majeure (see FORCE MAJEURE).

PRODUCTS AND SERVICES SOLD :

The products and services sold, as well as their quantities and the different options are those described on the GOURMET ODYSSEY website on the day that you access the website. The photos published on the website are not contractual but they try to give a true image of the products and services offered.

When your order includes at least one GOURMET ODYSSEY « Experience Day », except if stated otherwise:

• The Experience Day is for the number of people indicated ;
• The Experience Day includes a meal for the same amount of people.

When your order includes adopted vines, the vines remain the property of the winemaker. When your order includes personalised products made to your specifications, you must communicate such specifications to GOURMET ODYSSEY within the timeframe indicated via your private customer portal.

When your order includes a newsletter, such newsletter will be sent via your private customer portal and/or via email.

GOURMET ODYSSEY OFFER :

The GOURMET ODYSSEY offer is valid in the territory of the European Union, Switzerland and Norway. Please contact us for any orders outside of these territories as some particular regulations may apply (especially for products containing alcohol).

The GOURMET ODYSSEY offer is valid insofar as the products and services offered are in stock. In the event of a sellout, a special announcement will be made on the website. If despite all our efforts to publish such announcements as quickly as possible, you place an order for a sold out product or service, GOURMET ODYSSEY will provide you with a substituted product or service of equivalent or superior quality and value.

PRICES :

The prices indicated on the GOURMET ODYSSEY website are in euros and include taxes, except where otherwise indicated.

The prices include :

• A welcome pack ;
• If Experience Day(s) have been ordered, the attendance at such Experience Day(s) are for the number of people indicated, as well as a meal for the same ;
• The ordered products in the ordered quantity.

The prices do not include, except where indicated otherwise:

• Travel and accommodation expenses; 
• Delivery costs. The delivery costs depend on the delivery options and on the country of destination (see DELIVERY) ;
• Special customs taxes for some products outside the French territory, where applicable (see DELIVERY).

GOURMET ODYSSEY may change the prices at any time. The new prices will not apply to orders registered before such a change.

PAYMENT :

When ordering you will have the option to choose your preferred method of payment :

• Online, using your credit card, through the secured online payment system of PAYBOX. When ordering, you will be directed to a secure web page connected to the PAYBOX server which uses the SSL (Secure Socket Layer) system to encrypt your bank details and assure you that they will not be viewed by anyone else. Once payment is confirmed, you will be automatically redirected to the GOURMET ODYSSEY website. For more information on PAYBOX, click here ;
• By telephone, using your credit card. A GOURMET ODYSSEY representative will contact you to process the payment. Please keep your order number close to hand as you will need it to process your order.
• By cheque payable in euros, Please write your cheque to GOURMET ODYSSEY, write your order number on the back of the cheque and send it to GOURMET ODYSSEY, 2 Rue Dautancourt 75017 PARIS, France.

Please note that no delivery can be made (welcome pack, products ordered), nor attendance at an Experience Day, until GOURMET ODYSSEY is in receipt of your full confirmed payment.

DELIVERY :

Welcome Packs

GOURMET ODYSSEY uses the Colissimo and Chronopost services of the French postal service to deliver the welcome packs. Delivery costs and delivery times depend on the delivery country that you select. For more details click here.

If you cannot see your delivery country in the list when ordering, please contact us for more information.

Delivery Issues :

• If you are absent and/or if it is not possible to deliver to the indicated address, a notice will be left in the mailbox indicating how and where the welcome pack can be collected from.
• If your welcome pack is delivered opened or damaged, please write as such on the delivery receipt and let us know, so that we can contact the transporter.
• If your welcome pack is delivered unopened but incomplete, please let us know and we will do our best to rectify the situation.

Your personalised products

The delivery date of your personalised products depends on the type of products ordered. Some are ready to be taken away at the end of an Experience Day. Others will not be available for a certain period of time, for example if fermentation is part of their production process. In such cases, an indicative delivery date will be given to you when ordering, and the final availability date will be confirmed to you via your private customer portal before the 31st of December of the year following the year of the order, at the latest.

Once the delivery date is confirmed, you will have the option to collect your products directly from the producer, or to have them delivered to your address. Please note that the delivery of some products outside of the French territory can be subject to additional taxes or regulations. For example, for wine, excise taxes apply.

If you collect your wine at the winery and bring it back to your home country within the European Union, no additional taxes apply. But if the wine is sent to you outside of the French territory, then additional excise taxes may apply. GOURMET ODYSSEY will contact you when the wine is ready and will inform you then of additional taxes and delivery costs depending on your country of destination.

Experience Days

When you order at least one Experience Day, you will be given approximate date(s) for the Experience Day(s) to take place. The final confirmation of the date(s) will be done through your private customer portal and/or by email at least 6 weeks before the actual date(s). It is advised not to book your trip until final confirmation of the date(s). This is because the activities that will be done during the Experience Day(s) depend on nature and weather conditions. For example, as such, the date of the harvest can change each year.

CANCELLATION :

As provided for under article L 121-20 of the French Consumer Code, and unless agreed otherwise, you can cancel your order, without any reason, within 7 days of placing it and/or receiving the products. You will however have to pay for the return of the products which must be returned in full and in good condition to GOURMET ODYSSEY, 2 rue Dautancourt, 75017 PARIS, France.

If the 7 days period expires on a Saturday, a Sunday or a public holiday, it will extend until the first following working day. Please let us know of your cancellation.

You cannot however cancel your order:

• If you have already attended an Experience Day before the expiry of the above 7 day period;
• If you did not order any Experience Day and your personalised products have been delivered to you.

Should you use your right to cancellation in accordance with this provision, GOURMET ODYSEY will reimburse the amount paid for the Experience when the order was placed.

WARRANTY AND RESPONSIBILITIES :

GOURMET ODYSSEY is bound by the French legal warranties. For details on such warranties please see article L211-4 to article L211-14 of the French Consumer Code, and article 1641 to article 1649 of the French Civil Code . Please contact us if you want to use one of these warranties.

FORCE MAJEURE :

According to French case law, GOURMET ODYSSEY will not be responsible if the non or bad performance of its obligations is caused by your own negligence, or an unforseen act of force majeure. Similarly GOURMET ODYSSEY cannot be held responsible for damages due to a technical problem using the web/website.

DATA PROTECTION :

GOURMET ODYSSEY collects personal information from you in order to process the orders, and uses cookies to avoid you having to enter the same information multiply times. Such information gathering is necessary to process your order and to give you access to your private customer portal. GOURMET ODYSSEY will use your email address to send you an order confirmation, to let you know about the final dates of the Experience Days, to send you your newsletter and updates about your Experience, to ask you details for the personalization of your products and, from time to time, to send you some commercial offers from GOURMET ODYSSEY. You can modify your email address in your private customer portal at any time.

Your personal information is strictly confidential and will not be disclosed to any third party by GOURMET ODYSSEY.

In accordance to the French Act n° 78-17 of 6th January 1978 on data protection, in its currently applicable version, you have a right to access, modify or delete any personal information we may hold about you. You can exercise such right by contacting us :

• By email using our contact form ;
• Or by mail at GOURMET ODYSSEY
  2 Rue Dautancourt
  75017 PARIS
  FRANCE

LAW :

These terms and conditions are written in both English and French. In the event of a contradiction between the two versions, the French version will prevail. This contract is governed and construed in accordance with the law of France.

JURISDICTION :

GOURMET ODYSSEY always strives to satisfy its customers. Therefore, should any problem arise relating to interpretation, validity, execution or breach of this contract, please contact us and we will try to find a mutually acceptable solution. Should you wish to make a claim, you irrevocably agree to submit it to the exclusive general jurisdiction of the courts of France.