AVAILABILITY OF GOODS :
Delivery of the welcome Packs
GOURMET ODYSSEY uses the Colissimo and Chronopost services of the French postal service to deliver the welcome packs. Delivery costs and delivery times depend on the delivery country that you select. For more details click here.
If you cannot see the delivery country of the RECIPIENT in the list when ordering, please contact us for more information.
Availability of your personalised products
The availability date of your personalised products depends on the type of products ordered. Some are ready to be taken away at the end of an Experience Day. Others will not be available for a certain period of time, for example if fermentation and ageing is part of their production process, and so the availability dates can vary from year to year. In such cases, an indicative availability date will be given to you when ordering, and the final availability date will be confirmed via the RECIPIENT'S private customer portal.
Once the availability date is confirmed, the RECIPIENT will have the option to collect their products directly from the producer, or to have them delivered at their cost via their private customer portal. If no choice is indicated in the private customer portal, the products will be kept at the producer for collection by the RECIPIENT. If the products are not collected within 6 months from the availability date, the products will be considered as abandoned and cannot be reclaimed. Please note that the delivery of some products outside of the French territory can be subject to additional taxes or regulations. For example, for wine, excise taxes may apply.
In such a case, if the RECIPIENT collects the wine at the winery and bring it back to their home country within the European Union, no additional taxes apply. But if the wine is sent outside of the French territory, then additional excise taxes may apply. GOURMET ODYSSEY will contact the RECIPIENT when the wine is ready and will inform of any additional taxes and delivery costs, if applicable, depending on the destination country.
Delivery Issues :
- If you are absent and/or if it is not possible to deliver to the indicated address, a notice will be left in the mailbox indicating how to collect the package.
- If the package is delivered opened or damaged, please write as such on the delivery receipt and let GOURMET ODYSSEY know as soon as possible, so that we can contact the transporter.
- If the package is delivered unopened but incomplete, please let GOURMET ODYSSEY know and we will do our best to rectify the situation.
- If the package is not delivered, please contact GOURMET ODYSSEY, indicating your order number so that we can try and locate it.
- If delivery is not possible, incurring extra cost, GOURMET ODYSSEY reserves the right to charge any extra costs incurred.
When at least one Experience Day is ordered, approximate date(s) for the Experience Day(s) are posted in the RECIPIENT'S private customer portal. The final confirmation of the date(s) will be posted in the RECIPIENT'S private customer portal at least 6 weeks before the actual date(s). It is advised not to book any trip until final confirmation of the date(s). This is because the activities that will be done during the Experience Day(s) depend on nature and weather conditions, and as such cannot be confirmed earlier.
Once the dates have been confimed, it is the RECIPIENT'S responsibility to register for one of the proposed Experience Days. As the number of places is limited per day, registration is accpeted on a first come first served basis. If no registration is made, the RECIPIENT can postpone their Experience Day once or exchange it for another Experience Day, paying any extra cost of applicable.
If the RECIPIENT is unable to attend an Experience Day for which they are registered, the RECIPIENT can cancel it and postpone it once, provided that the RECIPIENT informs GOURMET ODYSSEY at least one week in advance of the registered date. If the cancellation is made less than one week before the registered date, the Experience Day is considered as used.